Returns, Refunds and Complaints at Flower Delivery Hillingdon
Our Fresh Flowers Guarantee in Hillingdon
At Flower Delivery Hillingdon, we take pride in being a trusted local florist serving households and businesses throughout Hillingdon and nearby areas. We prioritize quality in each bouquet, guaranteeing that every arrangement is crafted from the freshest blooms available. Our aim is to ensure every recipient enjoys vibrant, long-lasting flowers that truly brighten any occasion.
Flowers Damaged on Arrival
Your satisfaction is our top priority. If your flowers arrive damaged, wilted, or unsatisfactory in any way, please notify us within 24 hours of delivery. Our commitment to a fresh flowers guarantee means our team will assess your report promptly. For swift resolution, we may request digital images of the bouquet and packaging. This allows us to improve our service while ensuring you receive the quality you expect from Flower Delivery Hillingdon.
Freshness Window Policy
We stand by the freshness of our flowers. All bouquets delivered within Hillingdon are guaranteed to remain fresh for a minimum of 5 days from the time of delivery, provided they are cared for according to our care guidelines. If your flowers do not meet this standard within the freshness window, please reach out and we will investigate and resolve the issue promptly.
Refunds & Replacements
Your experience with Flower Delivery Hillingdon should always be positive. If you are not fully satisfied with your delivered flowers due to damage, substandard quality, or failing our freshness guarantee, you have several options:
- Full or Partial Refund: Based on the reported issue and condition, we may offer a full or partial refund to your original payment method.
- Replacement Bouquet: We are also happy to send a replacement bouquet at the earliest opportunity, at no additional charge, should your original order fall short of our promise.
We handle refund or replacement requests swiftly to ensure you receive the best possible service from your local Hillingdon florist.
How to Lodge a Complaint
Should you have concerns or complaints about your order, we are here to help. Please contact our customer support team as soon as possible after delivery with the following details:
- Your order number
- Details of the issue
- Photographs of the flowers and packaging, if applicable
Every complaint is handled professionally, confidentially, and fairly. Our management team will review your case, investigate thoroughly, and respond within 24-48 hours. As a trusted local business, we go the extra mile to resolve concerns and retain your confidence in our flower delivery service.
Why Choose Flower Delivery Hillingdon?
Supporting local means enjoying personal service, fresh and beautiful flowers, and the peace of mind that comes with a 100% freshness and satisfaction guarantee. We are dedicated to making sure every delivery brings joy—whether to your home, office, or a loved one’s doorstep in Hillingdon. If we ever fall short, you can trust us to put things right, quickly and courteously.
