Flower Delivery Hillingdon Terms & Conditions for Online Purchases

Introduction

Welcome to Flower Delivery Hillingdon. These Terms & Conditions govern your use of our website and your purchase of flower delivery services. By placing an order with Flower Delivery Hillingdon, you agree to be bound by these terms. This document applies to customers in Hillingdon and the surrounding areas who use our online services for purchasing flowers and arranging delivery.

Order Process

To ensure a smooth and enjoyable experience when ordering from Flower Delivery Hillingdon, we outline the order process below:

• Product Selection: Browse our curated range of flowers and arrangements on our website. Each product contains detailed descriptions and available delivery options.
• Order Placement: Add your selected items to the basket. Proceed to checkout, where you can review your order and provide required details including recipient information and preferred delivery date.
• Address Details: Please ensure all delivery address details are correct. We cannot be responsible for deliveries made to incorrect addresses provided by customers.
• Order Confirmation: After submitting your order, you will receive an on-screen confirmation and, in most cases, an accompanying order confirmation number. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline your order at our discretion.
• Order Acceptance: Acceptance of your order takes place when we dispatch your items for delivery.

The availability of flowers and arrangements is subject to seasonal variations and stock levels. Should any item ordered be unavailable, we will contact you to offer a suitable substitution of equal or greater value or to arrange a refund.

Payments

Flower Delivery Hillingdon accepts a variety of secure payment methods, which may include credit and debit cards as well as trusted online payment solutions. All transactions are processed in GBP (£). Payment must be authorised at the time of ordering; we do not fulfill orders until payment is successfully processed. Prices displayed on the website are inclusive of any applicable VAT.

In some cases, a pre-authorisation may appear on your card statement. You will only be charged upon final acceptance of your order and successful dispatch or preparation of your flowers. If payment is not authorised, your order will not be processed, and you will be notified accordingly.

Delivery Policy

We offer flower delivery across Hillingdon and the neighbouring areas. Delivery options, timings, and charges are clearly stated during the checkout process. Standard delivery is available on most days, excluding certain public holidays and Sundays unless otherwise specified.

A signature may be required upon delivery. In cases where the recipient is unavailable, alternate arrangements such as leaving flowers with a neighbour or in a safe location may be made at our discretion or based on prior instructions from the customer. Proof of delivery will be recorded where possible.

While we endeavour to meet all specified delivery dates and times, delivery times are approximate and not guaranteed due to unforeseen circumstances such as traffic, weather, or other disruptions beyond our control.

Substitutions

Due to the seasonal nature of flowers and fluctuations in supply, it may occasionally be necessary to substitute one or more items in your order. Substitutions will maintain the same or higher value and preserve the overall quality and style of the original selection as much as possible. Wherever significant changes are necessary, we will endeavour to inform you prior to dispatch.

Cancellations and Amendments

You have the right to cancel or amend your order at any time up to 24 hours before the scheduled delivery date by contacting us. Cancellations or amendments made after this time are subject to our discretion, as the flowers may already be prepared or dispatched. If a cancellation is accepted, a full refund will be processed to the original payment method.

If you wish to change the delivery address or alter the order, please notify us as soon as possible. We cannot guarantee amendments can be made after the order reaches a certain stage of processing, but we will make reasonable efforts to accommodate your request.

In cases where an order cannot be fulfilled for reasons such as stock shortages, incorrectly provided address details, or circumstances beyond our control, we reserve the right to cancel your order and provide a full refund.

Returns & Refunds

Due to the perishable nature of flowers, returns are not usually possible. However, if there is a genuine issue with your order—such as damaged flowers or an incorrect arrangement—please contact us within 24 hours of delivery. You may be asked to provide photographic evidence. Where a valid claim is made, we will offer a replacement or a refund at our discretion.

Refunds, where agreed, will be processed promptly and will appear on your payment statement according to the policies of your bank or card provider.

Customer Care and Complaints

Your satisfaction is important to us. If you are unhappy with your order or any part of the service provided, please contact us as soon as possible so we can address your concerns. We aim to resolve any complaints efficiently and courteously.

Limitation of Liability

Flower Delivery Hillingdon is committed to delivering a high-quality service. However, our liability in respect of any order is strictly limited to the purchase price of that order. To the fullest extent permitted by law, we do not accept liability for any direct, indirect, or consequential loss or damage arising from your use of our website or from your reliance on any information contained within it.

Our liability does not extend to loss or damage as a result of:

• Failure to deliver within specified time frames due to circumstances outside our reasonable control, such as adverse weather, traffic disruption, or delivery errors due to incorrect information provided by the customer.
• Allergies or other adverse reactions relating to the flowers delivered, unless these have been specifically advised and confirmed by us in advance.
• Any loss of business, profits, contracts, or goodwill as a result of the use or misuse of our service or delays beyond our control.

Use of the Website

You agree to use our website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website. We reserve the right to make changes to the website, pricing, and these Terms & Conditions at any time without prior notice. Continued use of the website indicates your acceptance of any updated terms.

Intellectual Property

All content, images, and materials used on the Flower Delivery Hillingdon website are the property of Flower Delivery Hillingdon or its licensors and are protected by copyright and other intellectual property laws. No reproduction, distribution, or commercial use of any content on the site is permitted without prior written consent.

Data Protection & Privacy

Your privacy is important to us. Any personal information provided when placing an order will be handled confidentially and in accordance with applicable UK data protection and privacy legislation. Full details can be found in our Privacy Policy.

Force Majeure

We are not liable for any failure or delay in performance due to acts, events, omissions, or accidents beyond our reasonable control, including but not limited to strikes, lock-outs, fire, flood, adverse weather conditions, or the failure of telecommunications networks or transport systems.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with the use of our services or website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severance

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms & Conditions represent the entire agreement between Flower Delivery Hillingdon and the customer in relation to your use of our website and the ordering of flower delivery services. They supersede all prior agreements, promises, assurances, and representations, whether written or oral.

Changes to Terms & Conditions

We reserve the right to amend these Terms & Conditions from time to time to reflect changes to our practices or for legal or regulatory reasons. Please review this page regularly to stay informed of any updates. Your continued use of our services following any changes constitutes acceptance of those changes.

Applicability

These Terms & Conditions apply to all transactions made by customers in Hillingdon and the surrounding areas through the Flower Delivery Hillingdon website. By proceeding with your order, you confirm that you have read, understood, and agree to be bound by these terms.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Hillingdon, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Hillingdon.

For assistance with orders, returns or account queries, please fill out the Contact Us form.